Limits you choose

Play on your terms with Mzansi Casino

Play only from 18+, and every Mzansi Casino account carries deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion.

Set a limit now

Gaming Control Board Curaçao OGL/2007/1477/616

Four essentials

What should you know before you play?

You will know the age rule, the licence, the helpline and where to ask about limits.

Minimum age18+

Regulator and licenceGaming Control Board Curaçao, OGL/2007/1477/616

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Protection you control

Set once, then relax into the play

This block settles which five controls sit in your account and what each one does.

Before the loss, not after

Choose a cap on what you pay in over a fixed period, so the money leaves before the mood decides. Switch it on at the start of a session, not after a loss.

When a run goes sour

Set the net amount you are willing to see gone in a period. Turn it on when a losing run tends to push you past your own plan.

An hour that slips past

A reminder arrives while you play and tells you how long you have been at the table. Set it if time slips away from you without notice.

Distance without goodbye

A cooling-off period pauses your play for a set stretch while keeping the account open. Choose it when you need distance but not a full stop.

Your exit, taken in time

Self-exclusion closes the door on your play for a defined period. Pick it when a pause is not enough and you want the account shut to gambling.

At the settings screen

How do you set a limit here?

Most players worry a limit ties their hands at the worst moment; it does not.

Open your profile menu

Open your profile menu and look for the responsible play section. Check that your details and verification are complete before you change anything.

Pick your own ceiling

Pick the limit you need: deposits, losses or session time. Each one sits on its own screen and works separately from the others.

Set the period first

Choose a day, week or month and set a figure you can live with. Check the period carefully, since a weekly cap behaves differently from a monthly one.

Saved or just shown?

Save the change, then reopen the section to confirm the figure is showing. A limit that appears in your account is a limit in force.

Under eighteen stays out, families stay supported

Show ID before you cash out. Only players aged 18 or over may hold an account here, and identity documents are checked before the first withdrawal. It keeps underage play out for good.

Put a filter on the family phone. On a shared phone or laptop, install blocking software that filters gambling sites and keep it on every profile. A quiet filter stops a curious child before an account is ever opened.

Support for worried whānau. A calm talk without blame lands better than a lecture, and Gambling Helpline Aotearoa on 0800 654 655 advises relatives too. Their line runs all day and night, free.

Fun first, then a habit you did not plan

Catching these early keeps one heavy night from becoming a routine you did not choose. A sensible limit or a pause taken now is the simplest first step, and it costs nothing to set.

Reading down these lines, one may sound familiar from the past few weeks.

You play past the time you planned to stop
Chasing a loss with a larger deposit feels urgent
Money set aside for bills has gone into the session
You keep the play quiet from people close to you
A break leaves you restless rather than rested
Deposits creep up without a decision to raise them
You borrow to keep playing the same evening

Where to turn

Free support across Aotearoa

Support like this sits alongside the limits you set here, not instead of them.

Gambling Helpline Aotearoa

Gambling Helpline Aotearoa answers day and night, free and confidential, for players and for the people who care about them, by phone or by free text. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Problem Gambling Foundation offers free counselling, peer and cultural support across 18 clinics nationwide, reachable by freephone through the week and by text. pgf.nz

Safer Gambling Aotearoa

Safer Gambling Aotearoa is Health New Zealand's information site for people who gamble and their families: signs of harm, practical tips and a finder for local support. safergambling.org.nz

Room to stand back at your own pace

Hours off, or days? A cooling-off period is a short break you start yourself in the casino account, lasting anywhere from a few hours to several days. During it the account stays closed to play, and you come back when the period ends without asking anyone.

A firm line held in place. Self-exclusion closes your access for a long stretch, and it cannot be lifted early once it starts. You begin it in the account settings, or ask the support team to add it, and play stays shut for the whole term.

Set the stop in your account. In New Zealand there is no national self-exclusion register, so your Mzansi Casino account is where exclusion is set and held. The Gambling Helpline Aotearoa can guide you through what a long break means and what comes next.

Support you steer

Read this before you decide

By the time you are weighing a break or a final goodbye, these answers shorten the search.

Can I shut my account permanently by emailing support?+

Yes. Send your request from your registered address to [email protected] and our team closes the account for good. No further deposits or play will be accepted once the closure is in place.

What happens to my account during a cooling-off period?+

Access is frozen for the length you select, so logging in and playing are blocked until it runs out. Your balance and history stay intact, and the account reopens on its own when the period ends.

Can a self-exclusion be lifted before the period I chose ends?+

No. A self-exclusion runs for the whole chosen period and cannot be shortened or reversed partway through. Treat the length you pick as final, because we do.

Who can ring the Gambling Helpline if it is my partner struggling?+

Relatives can call too. Gambling Helpline Aotearoa is on 0800 654 655 around the clock and free text 8006, and the people answering advise whānau as well as players.

Why do you ask for ID before I can play?+

Anyone opening an account with us must be 18 or older, and identity and age are checked before the account is activated. That verification is a condition of our licence, not a formality.

Will a self-exclusion here also keep me out of other casinos?+

No. New Zealand has no national self-exclusion register, so the block applies to your Mzansi Casino account only. Other operators set their own exclusions separately.